Shipping policy
Last Updated: September 3, 2026
At Maventon Store, we work to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or public holidays.
During periods of high order volume, holidays, promotional events, or unforeseen circumstances, processing may take longer than usual.
If there is a significant delay affecting your order, we will make reasonable efforts to provide an update.
2. Shipping Methods
Available shipping methods and their applicable costs will be displayed during checkout.
Depending on the destination and product, available shipping methods may include standard or expedited shipping options.
Shipping availability may vary depending on the customer's location and the product ordered.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other circumstances.
As a general estimate:
- Standard Shipping: 7–15 business days.
- Expedited Shipping: 3–7 business days, where available.
These are estimates rather than guaranteed delivery dates.
Delivery times may be longer during holidays, periods of high demand, severe weather, customs delays, carrier disruptions, or other circumstances outside our control.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after the carrier receives and scans the package.
If you have not received tracking information or believe your tracking information is not updating correctly, please contact Maventon Store at maventonstore@outlook.com.
5. International Shipping
Where international shipping is available, orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.
Customs procedures may also cause additional delays that are outside the control of Maventon Store.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order has not yet been shipped and you notice an error in your shipping information, contact us as soon as possible at maventonstore@outlook.com.
Once an order has been shipped, we may be unable to change the delivery address.
7. Lost, Stolen, or Delayed Packages
If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier.
If your package is delayed or appears to be lost in transit, please contact Maventon Store at maventonstore@outlook.com so we can review the available tracking information and assist you.
In certain circumstances, we may need to wait for the carrier to complete an investigation before determining the appropriate resolution.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible at maventonstore@outlook.com.
When possible, provide photographs of the package and the product, along with your order number, so that we can evaluate the issue.
9. Delivery Delays
Maventon Store is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Carrier delays.
- Customs processing.
- Severe weather.
- Natural disasters.
- Strikes or labor disruptions.
- Incorrect or incomplete delivery information.
- Government restrictions.
- Unexpected transportation disruptions.
We will, however, make reasonable efforts to assist customers when delivery issues occur.
10. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact:
Maventon Store
Email: maventonstore@outlook.com