Refund policy
Last Updated: September 3, 2026
At Maventon Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can assist you with the return or refund process.
1. Return and Refund Eligibility
You may request a return or refund within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging, when applicable.
- Include any accessories, manuals, or other materials originally included with the order.
- Be accompanied by proof of purchase or your order number.
Items that have been used, damaged, altered, or returned without the original components may not qualify for a refund.
2. How to Request a Return
To request a return or refund, please follow these steps:
- Contact Maventon Store at maventonstore@outlook.com.
- Include your order number and a brief explanation of the reason for the return.
- If requested, provide photographs or other information showing the condition of the product.
- Wait for our return instructions before sending the product back.
- Ship the product according to the instructions provided by our customer service team.
Please do not send an item back before receiving return instructions from us.
3. Return Shipping
Unless the product is defective, damaged upon arrival, or we made an error with your order, the customer may be responsible for return shipping costs.
If the return is the result of an error by Maventon Store or the product arrives defective or damaged, we will review the situation and, where appropriate, provide an appropriate resolution.
4. Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us at maventonstore@outlook.com as soon as possible after delivery.
Please include your order number and photographs of the product and packaging when applicable. We will review the issue and determine the appropriate solution, which may include a replacement, refund, or other resolution.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed by your payment provider after we issue it. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Non-Refundable Items
Certain products may not be eligible for return or refund, including:
- Gift cards.
- Personalized or customized products.
- Products that cannot be returned for health, hygiene, or safety reasons once opened, where applicable.
- Items clearly identified as final sale.
- Products that have been used, damaged, or altered after delivery.
7. Exchanges
If you would like to exchange an item, please contact Maventon Store at maventonstore@outlook.com. Exchanges may be handled on a case-by-case basis depending on product availability.
8. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Maventon Store
Email: maventonstore@outlook.com